Hong Kong [Change Country] Hong Kong JobsHong Kong Banking / Finance JobsHong Kong Financial Services Jobs Employers / Post Job
[ Log On ]

Customer Support (technical)

S.W.I.F.T.

  • Company Industries:Financial Services

Job Information

  • Post Date:2019-02-18
  • Career Level:Entry Level
  • Location:Quarry Bay
  • Yr(s) of Exp:1 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Others:Recent Graduate will be considered
  • Job Function:Financial Services  

Job Description

We are looking for a passionate and committed individual with good communication skills, who has a desire to learn about our business and enjoy working with customers and are prepared to give the extra effort required to deliver a world-class service.

 

Responsibilities

Assist in the daily operations within Services and Support to ensure the delivery of excellent results and achieve goals with a focus on the following:

 

Customer: our customers are changing the world, and it is your responsibility to exceed their expectations of what service experience should be. We expect you to go above and beyond for our customers by

  • Providing support on all technical problems within own area of expertise, through the provision of telephone and on-line support
  • Working with the customer/vendor/partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it - in accordance with the Service Level Agreement, and provide measures to prevent recurrence.

People: we expect you to put your team’s success before your own. Your team members will look to you to champion open communication, active problem solving, and a positive work environment.

 

Operational excellence: you must understand every aspect of Service Delivery performance, and drive continuous improvement in all aspects of operations

 

Qualifications

Education & Experience

  • University degree in IT/Engineering or equivalent
  • 1 - 3 years of experience in a similar position with customer interaction and exposure

 

Skills required

Fluent in English. Any other Asian language would be an asset

Attitude and approach is everything. You must:

  • Love to change the status quo and work well in high pressure situations. Good analytical, prioritization and time management skills are essential for success
  • Be self-aware, flexible and open-minded
  • possess an unique combination of analytical thinking, hands-on problem solving, and a customer-service mindset

Technical acumen since you are expected to develop knowledge of SWIFT Products, as well as procedures and processes.

 

How to Apply

Interested parties please submit your application through our career center with the following link: https://www.swift.com/about-us/careers.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Only shortlisted candidates will be notified and candidates not notified within four weeks may consider their application unsuccessful.

 

Company Info

Who we are

SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging, standards and product & services to over 11,000 banking and securities organization in 215 countries and territories.

SWIFT is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.

Joining SWIFT gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.

SWIFT is unique. There is no other organization like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.

Apply
Position Company Location Update
Subscribe job alert by email:
Email marketing by Spread