Our Banking client is hiring a Complaint Handling AM

• Handle verbal, in person or written complaint referred from different channels including regulatory bodies
  
• Give verbal / written reply for customer complaint
  
• Prepare management reports for reviewing complaints on a regular basis
  
• Monitor complaint resolution satisfaction and identify improvement areas in related to Customer Service
  

Candidates with less experience will be considered as Officer.

Interested parties pls send us your CV in MS Word format.