Job Description:

• Provide quick and smooth services to our customers in Hong Kong
• Arrange transportation reservations ranging from Limousine, Ferry and Helicopter services for VIP guests
• Act as a key contact point between the MGM Operation and HK guests
• Ensure all reservations are handled professionally and accurately
• To maintain a good environment to customers and ensure the area is neat and tidy
• Meet and Greet VIP guests as they arrive or depart from the HK Shun Tak Centre, assist with luggage when necessary
• Meet the attendance guidelines of the job and adheres to the regulatory, departmental and company policies
• Handle complaints and emergencies case
• Perform duties as assigned, always presenting oneself as a credit to MGM Macau and assists others to do the same
• Perform other job related duties

Job Requirements:

• Minimum of 1 year experience in a similar Customer Service role
• Excellent understanding of the market and customers being served
• High School Graduate or above. University Degree desirable
• Proficient in Cantonese, Mandarin and English
• Computer skills required
• Strong Negotiation skills 
• Possess excellent interpersonal skills and communication skills. Able to teach such skills to co-workers
• Ability to work flexible hours including nights, weekends and holidays