Responsibilities:

• Guide the team of IT support staff to solve the helpdesk issue from shops and office
• Coordinate with users to determine task priority and urgency
• Develop policies, procedures and documentation for peers and users
• Bring in new products and services that could improve the effectiveness and efficiency of help desk operation (such as IM, Enterprise Social Network, mobile app, etc.)
• Assist in other ad hoc projects as assigned

Requirements:

• Degree holder in Information System or other related discipline
  
• 5 years relateds experience in helpdesk and end user support 
• Familiar with help desk policy, standards and procedures
• Excellent project management skills
• Good command of written and spoken English and Chinese (Mandarin)

We offer 5-days-work week with competitive remuneration packages to the right candidate. Interested parties please send your CV with EXPECTED SALARY through the below application procedure.

(Personal data will be used by Chow Sang Sang (CSS) for recruitment only. CSS may refer suitable applications to other vacancies within CSS and its associated companies. We will retain unsuccessful applications for a maximum period of 24 months.)