JOB SUMMARY

• The candidate is responsible for customer retention, contract renewals and overall customer satisfaction.
• The candidate will achieve this through building strong client relationships: advising, onboarding, training, resolving problems and ensuring overall customer satisfaction.

 RESPONSIBILITIES

•  Build strong relationships with existing clients, partners and vendors
• Handle daily sales, orders and operations for existing clients, partners and vendors
• Actively work to ensure the highest level of overall customer satisfaction
• Upselling to clients when there is an opportunity

 REQUIRED SKILLS

• University graduated, preferably in Information Technology or Business Administration 
• 5+ years of experience from the ICT industry dealing with vendors, distributors and solutions (incl. hardware, software and licensing sales) 
• Excellent people management skills 
• Excellent organizational skills
• Good spoken and written English preferred 
• Putonghua is a plus 
• Immediate availability preferred