Job Responsibilities:

• Supervise helpdesk support to meet the daily need of hospital operation
• Perform helpdesk support including call handling, troubleshooting, follow-up action and coordination
• Utilise remote administration tools to resolve issues on desktops, laptops, and printers
• Ensuring proper documentation, notification, tracking, and follow up of all incidents
• Provide IT solution through telephone and email on desktop hardware, mobile device, Microsoft Windows, Office and IT related issues
• Shift duty is required
• Perform any other duties as assigned by supervisors

Entry Requirements:

• Bachelor Degree
• At least 2 years’ experience in helpdesk support
• Strong communication skill in Cantonese and English language
• Good problem solving, analytical and interpersonal skills
• Strong work ethic and willing to work hard
• Knowledge of Microsoft Office and Windows desktop environments is an advantage

We offer attractive remuneration packages and fringe benefits to the right candidate. Interested parties, please send the completed application form downloaded from our website: www.stpaul.org.hk together with your full resumes stating present and expected salaries, by clicking "APPLY NOW" or mail to our Human Resources Manager, St. Paul’s Hospital, 2 Eastern Hospital Road, Causeway Bay, Hong Kong. Please quote the position title on the email or envelope.

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