Customer Service Associate (Japanese and English)

Who is my manager?

Customer Support Supervisor

What are my accountabilities?

• Ability to communicate with our global customers in both written and spoken Japanese and English within a corporate environment
• Maintain a high degree of customer service for all support queries and adhere to all service management principles and Service Level Agreements
• Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts
• Ensure all relevant procedures are followed from beginning to resolution
• Make independent decisions to resolve customer issues with strong problem solving and negotiation skills
• Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly
• Own a customer case by being the named case manager bringing the case to final conclusion
• Perform administrative functions as may be required in order to fulfil member requirements
• Act as an internal voice of the customer
• Actively seek out opportunities for self-improvement, keeping up with new product trainings and process knowledge

What do you need from me?

• Speaks Native Japanese, fluent English within corporate environment
• Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone
• Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner
• Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
• Ability to maintain a positive attitude in an often busy and intense environment
• Strong aptitude and desire to learn new technical systems and applications
• Proficiency with Microsoft Office and web browsing
• Attention to detail and the ability to prioritize and meet deadlines
• Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required
• Positive outlook on change and flexible approach to team-based work environment and structure
• Desire to grow with the company
• College degree required. Fresh graduates are welcome

What we offer?

In return, we offer a professional, progressive and multicultural environment for you to grow both personally as well as a wide range of benefits offered by a global company.

How do I apply?

Dow Jones recruits high achievers, self-motivated and innovative thinkers and we reward talent with exceptional opportunities for career growth and competitive remuneration with comprehensive benefits. Those of you who think that this could be your most exciting sales call of the day and know that you can make an immediate contribution to the success of Dow Jones, we want to hear from you!

To apply, please submit in confidence a detailed resume stating your qualifications, contact details and current and expected salary via our Career Site.

• LI-JA

Only shortlisted candidates will be notified.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .