Job Overview

This position reports to the Business Systems Integration Manager, Client Solutions Group - Asia Pacific Region. Main responsibility includes,

• Manage existing Omni-Channel global systems as super user to support sales and commercial team
• Lead to setup and deploy project plan and related documentations to facilitate scoping of new business requirements to system Go-live
• Client liaison and SEKO inter-departmental interface related to business systems setup and maintenance
• Establish and maintain effective KPIs to measure performance of Omni-Channel global systems to ensure consistent quality service to Clients
• Collaborate with Global SaaS team and peers to expand and grow enterprise SaaS sales initiatives

Key Tasks

• Responsible for managing multiple assigned business system integration projects from scoping to GoLive
• Develops a project plan for each customer implementation; defines and validate plan’s scope and associated time and resource estimates with the client
• Designs business and technical solutions to support Best Practice implementations
• Plans and schedules activities according to project timelines; manages activity specified in the plan and monitors progress toward each milestone
• Identifies risk factors and contingency plans, communicates project status and critical risk factors to management and other stakeholders and escalates issues as necessary to adjust the project scope, resources or time line as needed
• Analyzes user requirements. Creates functional and technical specifications
• Coordinates and plan test activities during the project life cycle. Develops and coordinate test plans and test scripts. Conducts end-to-end testing and ensure compliance with technical and business requirements
• Actively manages project work flow. Edits and maintains project plans, provides status reports to management as required; presents reports defining project progress, problems and solutions
• Deepens functional understanding of customer's business issues
• Deepens technical understanding of application environment
• Develops and follow an appropriate transition plan to move the project from integration to ongoing support. Performs root cause analysis on production support related issues, as needed.
• Documents lessons learned and incorporate findings into future project

• Omni-Channel global systems super user
• Lead to engage and demonstrate business systems to potential clients
• Setup, execute and maintain continuous training strategy and operational guidance for internal staff

• Takes on business system related adhoc projects as assigned by management

• Periodic travel required within China and Asia Pacific region to support client projects

Education and Experience requirements

• Bachelor’s degree with major course of study in Computer Science, Information Systems or related
• Minimum 3 to 5 years of working experience in supply chain or similar industry
• Working knowledge of warehouse management systems
• Good understanding of transportation and purchase order management systems would be preferred
• Exposure to e-commerce e-fulfillment operation would be advantageous
• Key Contacts and Network with Shenzhen and/or other (China/India) location software houses is a plus.
• Solid experience and expertise across data integration and management and developing and working with .NET frameworks, RESTful APIs and web services that enable maintainable application

Job Skills and Competencies for this position

• Self-reliant and resourceful 
• Flexible and adaptable to changing circumstances while delivering results
• Ability to work under pressure within a fast-paced environment and independent of management supervision
• In-depth technical expertise and hands-on knowledge with various IT/IS architectures and methodologies
• Demonstrated analytical and problem-solving skills
• Excellent interpersonal skills in interacting with people at all organizational levels within and outside of the company
• Excellent presentation, communication, facilitation and client service skills
• Exposed to multi-culture experience and able to bridge communications across cultures
• Good command of spoken & written English, Cantonese and Chinese
• Results oriented and a Team player