Responsibilities:

• Complete a pre-defined volume of outbound calls within our service turnaround time with quality
• Resolve requests within standard response time and obtain necessary information to support resolution of problems raised by customers, including escalation to management
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
• Keep accurate records of request and resolution and ensure assigned jobs are completed within the standard service time with good quality

General Requirements

• F.5 graduate or above with passed IIQE paper 1-5
• At least 2-3 years of relevant work experience
• Enjoy talking to customers and have good interpersonal skills
• Good team player
• Motivated and able to work independently.
• Excellent service attitude and able to follow through on commitments to customer
• Adherence to quality standards
• PC literate in MS Word, Excel & PowerPoint.
• Good communication skills in spoken English, Cantonese & Mandarin

Interested candidate, please send your resume with CURRENT AND EXPECTED SALARY by clicking "Apply Now"

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