Who we are
Join 65,000 AIG colleagues who work together every day to make a difference around the world. Our employees exemplify our values of diversity, inclusion, and global citizenship – and in return, we offer world-class opportunities that lead to exciting careers across a broad range of disciplines. Discover who you can become at AIG.

Your future team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider.  We believe that our success depends on building a world class team.  If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department. Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other.  Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it.

Your contribution at AIG

To handle Financial Line claims of intermediate complexity from coverage enquiry through legal liability assessment (where relevant) and

quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as

necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.

Key Relationships: Direct reporting line to Complex Claims Team Manager

Duties and Responsibilities

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits  and providing a consistently strong standard of customer service
• Ensuring effective vendor and litigation management on Complex claims within a personal allocation
• Broadening internal / external stakeholder communication where required
• Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
• Contributing to maintenance of best practice procedures for (LOB) intermediate to high value Complex claims, consistent with global best practice
• Demonstrating a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Line of Business

What we are looking for

• Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense for claims of medium to high complexity
• Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management)
• Effective communication of key medium to high Complexity claims and (LOB) portfolio messages to internal stakeholders and external stakeholders
• Financial control through consistent reserve and other financial transaction discipline
• Accurate and consistent policy interpretation against claims of intermediate to high complexity Skills
• Good specialist knowledge in Financial Line technical claims topics, in particular D&O, Fidelity, Professional Indemnity, and some knowledge in cyber insurance is an advantage
• Policy language skills enabling accurate and consistent policy wording interpretation
• A strong  knowledge of legal / regulatory and litigation / procedural  requirements for their line of business
• Some experience in negotiation, mediation, arbitration and ADR skills. Strong experience in negotiating on intermediate to high complex claims and knowledge and experience in mediation, arbitration and Alternative Dispute Resolution
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
• Demonstrate strong communication skills, both written & verbal
• Time management – ability to manage & prioritise workload and diary management
• Ability to contribute effectively within a team environment§Ability to work with claims stakeholders to effectively direct claims strategy
• Participate in client review and Profit Centre meetings

Interested candidates, please submit your application on AIG Career Site:
https://aig.wd1.myworkdayjobs.com/aig/job/Quarry-Bay/Senior-Complex-Claims-Examiner_JR1808621