Key Responsibilities:

• Supervise and coach a team of staff in complaint handling
• Handle complaint cases and inquiries independently
• Draft and vet investigative reports
• Regularly review complaint handling procedures
• Conduct training and seminars for new / junior staff and licensees
• Assist the Section Head in the daily operations of the team

Requirements:

• A recognized university degree, preferably with solid experience in conveyancing
• Minimum 5 years’ relevant working experience (or 3 years post-qualification experience of a recognized profession), and with 3 years at supervisory level
• Good people management and communication skills
• Self-motivated and independent
• Good analytical and presentation skills, and be a team player
• Strong command of English and Chinese (Preferably attained Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or Level 4 or above in HKDSE, or equivalent)
• Good report writing skills

Terms of Appointment

Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered. The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority.

The appointee may be subject to job rotation to the Enforcement Section, which involves outdoors work and an irregular work schedule.

Application Procedure

Applications with full resume indicating your current and expected salaries and your public examination results should be sent to: Human Resources Section, Estate Agents Authority, 48/F Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong or by "Clicking Apply Now" not later than 31 January 2019. Please mark “Private and Confidential” on the envelope.

Candidates who are not invited to attend an interview within 6 weeks from the closing date may assume their applications unsuccessful. Applications may be considered for other suitable positions within the Authority. All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER