Job Responsibilities:

• To supervise a team of hotline service staff in providing professional hotline service to the public and tenants
• To plan and administer daily manpower arrangement and provide on-the-job training & coaching for service excellence
• To prepare reports and data analysis summary for service review
• To perform administrative and ad-hoc duties as assigned
• Shift duty is required
  

Requirements:

• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus
• Diploma holder or above, preferably in Property Management / Hospitality / Travel / Business-related disciplines
• 5 years of (CS/ Hotline) experience in property management or hospitality industry with 1-2 year supervise experience 
• Good command of written and spoken English and Putonghua
• Proficiency in MS applications (Word, Excel and Chinese Word Processing)
  
  All interested parties, please send your CV in a MS WORD format to Ms Winnie Cheng