Donor Service Officer (Call Centre role)
Save the Children Hong Kong Limited
- Company Industries：Charity/Social Services/Non-Profit Organisation
Job Information
- Post Date：2019-02-15
- Career Level：Entry Level
- Location：Sai Wan
- Yr(s) of Exp：1 years
- Qualification：Non-Degree Tertiary
- Salary：Salary provided
- Employment Type：Full Time
- Job Function：Call Centre Customer Service - Supervisor/Officer Social Services - Community / Non-profit Organization&nb
Job Description
Reports to: Donor Relationship & Engagement Manager
KEY AREAS OF ACCOUNTABILITY:
- Handle, build relationships and retain donors through emails and phone calls
- Handle and maintain hotline and emails inquiries from donors
- Contact donors and resolve unsuccessful donation transactions
- Handle all types of donation processing including cash, cheque and credit card transactions
- Conduct warm welcome call to new donors
- Assist any administrative or reporting support when required
- Provide any ad hoc support as requested by line manager
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Form 5/equivalent or above, with 2 years working experience in customer service or telemarketing
- Candidate with less relevant experience will be considered for the position of Assistant
- Proficiency in English & Chinese word processing
- Good knowledge of computer application such as MS Office
- Customer service oriented with good telephone manner
- Good team player & dedicated, and passionate to work in NGO
- Good spoken and written English and Chinese
- 5-days work week
Don’t miss the opportunity to have career success and fulfillment while you deliver change for children to attain the right to survival, protection, development and participation.
We need to keep children safe so our selection process, which includes background checks, reflects our commitment to the protection of children from abuse. Candidates at the final stage of recruitment process may be requested to undergo Sexual Conviction Record Check by the Hong Kong Police. If you refuse to undergo the check, we have the right not to consider your application.
Interested parties please send full resume, including your current & expect salary and date of availability by clicking "Apply Now". Personal data collected will be used for recruitment purpose only.
Personal data collected will be used for recruitment purpose only.
Company Info
Save the Children is the world’s leading independent organization for children. We believe every child deserves a future. In Hong Kong and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children, every day and in times of crisis, transforming their lives and the future we share.
Building on our 100 years’ experience of bringing communities, civil society, governments, businesses and donors together, Save the Children ensures children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Save the Children Hong Kong is part of the Save the Children global movement, which is made up of 30 member organisations, operating in around 120 countries.
Are you passionate about helping children in Hong Kong and around the world? Join us in inspiring breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives!
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