Our Client, an international Bank is looking for CS Support Assistant.

Responsibilities

• Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
• Implement customer retention programs and identify cross-selling opportunities proactively
• Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements

Requirements

• Post secondary or above, preferably degree holder in any disciplines
• Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
• Customer-focused with excellent communication and interpersonal skills
• Able to work in shifts on weekends and public holidays
• Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
• Fresh graduate will be considered

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