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Customer Service Executive

Xcelom Limited

  • Company Industries:Laboratory

Job Information

  • Post Date:2019-02-11
  • Location:Shatin Area
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Business Development  Customer Service - Manager  Customer Service - Supervisor/Officer  

Job Description

Responsibilities:

  • Deliver good customer service to meet Company’s service standard
  • Receive incoming calls for Clinics/ Hospital for inquiry
  • Responsible for sample pickup arrangement, billings and daily operational and supporting work
  • Follow up phone inquiries
  • Perform document entry, updates and filing regularly
  • Update inventory records and issue inventory reports
  • Ensure workplace neat and tidy
  • Assist in organizing company’s activities
  • Perform any ad hoc projects/assignments as requested

Requirement:

  • Certificate or above in business or any related disciplines
  • Minimum 2 years working experience, preferably in medical industry
  • Good PC skills including MS Office and Chinese word processing
  • Good interpersonal and communication skills with external and internal parties
  • Good command of spoken and written English and Chinese (Putonghua)
  • Responsible, detail-minded, self-motivated, pleasant and good telephone manner
  • Ability to perform multi-tasks and work under pressure
  • Willing to perform overtime work if necessary
  • Alternative Shift on Saturday
  • Immediate availability is highly preferred

 

Application:

We offer medical insurance coverage, double pay, discretionary performance bonus, and external training opportunities in management / science to the right candidate. Please apply with your resume with details of qualification, experience, present and expected salary.

 

All personal data collected would be used for recruitment purpose only.

Company Info

Xcelom is the exclusive licensee and provider of the Non-invasive Prenatal testing patented service from the Chinese University of Hong Kong in Hong Kong. It has redefined traditional prenatal screening and has been adopted worldwide for an improved screening of fetal chromosomal abnormality.

Since its establishment in 2014, Xcelom has grown exponentially, gaining extensive support from medical professionals and the public for the services offered by our team of experts and state of the art laboratory. Founded and entirely operated in Hong Kong, Xcelom is currently one of the largest local genetic testing services provider. Abided by international standards, it looks to expand into the overseas market in the near future.

Xcelom Website: http://www.xcelom.com

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