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CUSTOMER RELATIONS EXECUTIVE

Harvey Nichols (Hong Kong) Limited

  • Company Industries:Wholesale / Retail

Job Information

  • Post Date:2019-02-11
  • Career Level:Entry Level
  • Location:Tsim Sha Tsui
  • Qualification:Non-Degree Tertiary
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Others:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  Retail Sales  Others  

Job Description

Responsibilities:

  • Responsible for Customer Services daily operations;
  • Handling customer enquirers and complaints via phone and email;
  • Provide professional quality customer services with prompt manner;
  • Responsible for the administration support including data input and coupon redemption;
  • Responsible for Customer Services report;
  • Assist in handling ad-hoc assignments if needed.

 

Requirements:

  • Non-degree tertiary;
  • 1 year relevant experience from retail, hotel or airline industries would be an advantage;
  • Interested in fashion retail and customer service field;
  • Detail-minded, positive and proactive working attitude, with strong customer service mindset;
  • Good command of both spoken & written English and Chinese (Mandarin);
  • Good numerical & computer skills;
  • Proficient in Chinese and English word processing;
  • Shift duty is required.

**Fresh Graduate is also welcome to apply

We offer:

  • Excellent career prospects
  • 6-7 days off per month
  • 17 Public Holidays
  • Various allowances
  • Attendance bonus
  • Medical benefits
  • Comprehensive training

Please send your application with detailed resume quoting Position Title, with date available, current and expected salary to the Human Resources Manager via e-mail: c a r e e r s @ h a r v e y n i c h o l s . c o m . h k

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Human Resources Division.

Company Info

HARVEY NICHOLS HONG KONG is an upscale luxury fashion destination where our concept of leading trends, unparalleled and exclusive selection of international brands has made us the leader and the place to be for all fashion lovers in Hong Kong.  HARVEY NICHOLS stores situated in 13 major cities around the world like London, Dubai and Istanbul.

At HARVEY NICHOLS we are proud to say that our success is the result of the valuable contribution of all our employees, through their attitude, skills, knowledge and expertise.  We rely on a high level of personal and professional standards to deliver the quality of service that our customers expect and to maintain the excellent reputation of our brand.   

In return, we aim to provide employees with a positive, energetic and supportive working environment, in line with our ‘Excellent Customer Service’ philosophy and ways of working. 

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