Job Description

• Monitor and resolve day-to-day operational and system issues related to customer and membership
• Develop operation policy, process and guidelines related to customer service and membership management
• Manage account servicing tasks to teams including to identify members’ needs, enquiries handling and to coordinate with internal resources to provide necessary supports
• Provide high level of customer satisfaction and assist to provide consultative support to teams for business development and membership management
• Support teams in operation to maintain accurate membership records and prepare membership analysis reports
• Oversee and manage all kind of customer and membership issues
• Assist teams in managing direct selling license issues and complying local authority requirements
• Occasional travel to overseas may be required
• Other ad-hoc duties assigned by supervisors

Job Requirements

• Bachelor Degree or above, preferably in business administration, customer services, hospitality, marketing, communications or equivalent;
• At least 5 years of solid experience with not less than 3 years at supervisory level in direct selling company;
• Experiences in MLM, customer service, membership management will be highly advantage;
• Proficient in computer skills
• Strong communication and interpersonal skills to secure support and contribution from a wide range of stakeholders
• Strong analytical and problem-solving skills
• Ability to assess and identify members’ needs to enhance quality of service
• Able to handle multi-tasks and seasonal workload, out-going, self-motivated and proactive
• Good command of spoken and written in English and Mandarin/Cantonese
• Candidate with more experience would be considered as Senior Operation Supervisor, Customer Relation

We offer competitive salary, bonus, 5-day work, medical & dental coverage according to company regulation & many other fringe benefits to the right candidate.

Interested parties please apply with full resume, CURRENT salary, EXPECTED salary, availability and contact number by clicking 'Apply Now'.

All information received will be kept in strict confidence and for recruitment purposed only.