Customer Service Manager
Make The Right Call
- Company Industries：Advertising/Public Relations/Marketing Services
Job Information
- Post Date：2019-01-31
- Location：Sheung Wan
- Salary：Salary provided
- Employment Type：Full Time
- Job Function：Call Centre
Job Description
Job Responsibilities :
- Leading a high performing customer service orientated team.
- Responsible for recruitment functions, People Management of Front Office personnel, including training and development.
- Carry out call monitoring to ensure the quality and procedure are in line with the requirements of respective campaigns
- Monitoring the service and operational of call centre agents through channels such as live chats, telephone and emails
- Prepare customer service reports and make recommendations to strengthen customer service culture
- Ensure positive guest experience by maintaining high-quality services
Requirements:
- 2 years relevant experience in customer service
- Previous experience with Live Chat will be an added advantage
- Detail-oriented and well-organized with good analytical skills
- Team player with strong communication and interpersonal skills
- Energetic, flexible and able to work under pressure
- Good command of spoken English and Cantonese, and written English and Traditional Chinese
We offer:
- Attractive basic salary with performance bonus
- Comprehensive training with pay
- Marriage leave
- Maternity leave
- Paternity leave
- Career development opportunities
- Medical coverage
- Quarterly Fun Day Programs
- Annual Staff Recognition Program
Make The Right Call is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.
Company Info
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call centre is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
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