Customer Service Representative - Outbound
Make The Right Call
- Company Industries：Advertising/Public Relations/Marketing Services
Job Information
- Post Date：2019-01-22
- Location：Sheung Wan
- Salary：Salary provided
- Employment Type：Full Time
- Job Function：Call Centre
Job Description
Looking for energetic and driven individual to represent one of the most renowned international automobile company with customers worldwide.
RESPONSIBILITIES:
- To conduct follow up outbound calls to existing customers to ensure high quality customer service.
- To handle customer feedback received via telephone
- carry out telephone surveys to gain market insight
- Provide quality service to customers
- Assist in ad hoc projects assigned by the Management
REQUIREMENTS:
- Good spoken and written English and Cantonese, Mandarin is an advantage
- Good PC knowledge and typing skills, including Chinese typing
- Candidates with no experience will be considered as training is provided
- Excellent service attitude with good interpersonal, communication and team skills
JOB BENEFITS:
- Attractive basic salary with commission, incentive & shift allowance
- Comprehensive training with pay
- Marriage leave
- Maternity leave/Paternity leave
- Paid annual leave
- Career development opportunities
- Medical coverage
- MPF
- Quarterly Fun Day Programs
- Annual Staff Recognition Program
Make The Right Call is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.
Company Info
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call centre is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
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