DUTIES AND RESPONSIBILITIES

• Handle daily inquiries and preparation of quotations from independent sales agents and direct hospitality properties.
• Partner with Supply Chain to place orders with vendors, and coordinate with Freight Forwarders shipping instructions.
• Prepare customers and clearance documents per freight forwarder. Providing the freight forwarder all documents and PO’s in order to meet shipping deadlines of customers.
• Provide hospitality customers with PO information, delivery notifications and statuses, and coordinate with their Accounts payable for invoicing details.
• Maintain knowledge of product technical information and pricing to ensure clearly and accurately handling all inquiries from the customers.
• Update internal shared reporting documents such as Order Tracking, Shipments, New orders, Bookings, Turnover, Commercial files, etc.
• Maintaining clear records of specific information about the client complaints, queries, reports, client dealings and relationships.
• Support the financial team on the credit collections, giving to the Finance Dept a list of the expiring bills.
• Provide reporting on company cash-in and cash-out on a monthly basis.
• Provide ad-hoc support in sample management within the office for sales team.

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

• Strong Communication skills, verbal and written
• Experience in sales support for China market is a plus
• Strong sense of urgency within a fast-paced environment
• Detail-oriented and organized
• Knowledge on Excel, WeChat, Google Mail, etc.
• Strong Innovative and problem-solving capabilities
• Min 2 yrs exp.

EDUCATION AND QUALIFICATIONS

• A degree in economics, commerce, or any other related field.
• Fluent in Mandarin and English