To assist and support the Provisioning Function in all aspects of customer order and network service activation across the Asia Pacific region. Assist with queries, orders change requests, administrative service details and co-ordination activities across all location ensuring agreed delivery dates are met.
Job Responsibilities

• Ensure all regional service orders, customer details and supplier data are entered and maintained in the IPC Orion data base.
• To send completion and cancellations letters to customers across the region.
• Allocate order information to appropriate engineering staff/locations for all services and ensure resources are adequately allocated.
• Oversee order activities to ensure timely activation.
• Monitor circuit order performance, proactively addressing any issues that arise.
• Produce ad hoc reports for customers, Line lists Lac reports etc.
• Enter and maintain all carrier related cost data in accordance with IPC global requirements
• Provide general administrative support to the Network Services Department
• Test and Turn up services (Subject to adequate training and achievement milestones)
• Work with relevant teams on company service mergers

Experience and Skills Required

• Minimum 1 years relevant experience
• Experience in international carrier and telecommunications provisioning advantageous
• Excellent written and verbal communication skills
• Proven attention to detail
• Must be mature minded
• Ability to multi task and meet deadlines
• Proven ability to use initiative and know who to ask or where to go to find the right information
• Strong MS office skills with Word, Excel and strong database skills
• Ethernet experience an advantage