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Customer Services Clerk ( 5 Days Work )

Thermos Hong Kong Limited

  • Company Industries:Trading and Distribution

Job Information

  • Post Date:2019-02-22
  • Career Level:Entry Level
  • Location:Shatin Area
  • Yr(s) of Exp:2 years
  • Qualification:School Certificate
  • Salary:Salary provided
  • Employment Type:Full Time
  • Others:Full Time
  • Job Function:Clerical / Admin Staff  Junior Executive  Retail Sales  

Job Description

Responsibilities :

  • Conduct investigation on customer comments and complaints in accordance with the established complaint handling procedures
  • Conduct verbal communications and prepare written reply to customer complaints
  • Maintain a clear and comprehensive comment database
  • Prepare monthly and quarterly complaint reports
  • Assist Marketing Manager to identify potential issues/problems in operations proactively and suggest enhancement actions
  • Perform related customer service duties as required
  • Tele-sale technique will be essential

Job Requirments :

  • F.5 or above with minimum 3-5 years retail CS experience will be consider priority
  • To be responsible for handling customers' telephone & written enquiry and complaint;
  • Deal directly with customers either by telephone or electronically
  • Good communication and presentation skills
  • Able to work under pressure and independently without supervision
  • A good team player with integrity, initiative, enthusiasm and customer focus
  • Good command of English, Chinese and Putonghua
  • Proficient in PC applications, MS Office and Chinese word processing

 

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Company Info

A reputable and well-established household products supplier is looking for someone with high caliber and potential to fill up the vacancies of:

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