Roles and Responsibilities

• Assist Service Manager in ensuring the performance deliverables on maintenance & major repairs for the relevant sites
• Analysis and follow up on the site performance such as field technical support, technical compliance, quality assurance system, quality feedback, breakdown / sick unit analysis, meantime between callback (MTBC), entrapment rate, average arrival time of technicians, etc.
• Prepare general or other reports as required for service operation or customers
• To monitor spare parts consumption
• To keep track on the SAP TCT data in relation to Fieldlink inputs by the technicians, identify the gaps and work on the actions on gap closing.
• To follow up with field team and major repair teams for repair requisition
• Handle customers’ enquiries and establish relationship with customers by attending visits and meetings with the Service Manager
• Other ad hoc work as assigned by Service Manager

Requirements

• University Degree or Diploma in Engineering or related Discipline
• Minimum of 1 year's relevant experience in relevant industry
• Good communication & interpersonal skills, customer oriented and self-motivated
• Strong sense of responsibility and dedication
• Detailed minded and good organizational skills
• Good writing & presentation skills, both English and Chinese
• Fresh graduates are also welcome

We offer the right candidate 5 days' work, competitive remuneration package and benefits, including marriage leave, paternity leave, study leave, education subsidy and medical scheme (with dependents coverage) . Interested parties please send us your detailed resume with current and expected salary by clicking "APPLY NOW "

All information provided by applicants will be used for recruitment related purposes and handled in strict confidence by authorized personnel. The personal data collected will be destroyed after three months.