Our client is one of the global high-tech solutions provider. To cope with the business growth in the region, our client is currently looking for a high caliber Service Manager which he / she will be responsible for the technical and service support in Hong Kong and Macau market.

Duties and Responsibilities

• Provide first-class technical service support to Hong Kong and Macau customers.
  
• Maintains positive relationship with customers through interactions regarding requirements, upgrades, adaptation changes or modifications.
  
• Ensure excellent service delivery of field support team, by monitoring service performance, upgrading their knowledge via trainings and on-site visits, updating them on latest service bulletins, newsletters received from Customer Hotline Team.
  
• Partner with Sales Team in carrying out customer product demo and functionality tests.
  
• Liaise with sales team’s / distributors’ / service partners’ commercial terms of service agreements/ service fees for Hong Kong and Macau.
  
• Grow service revenue in Hong Kong and Macau including spare part sales and other services like overhauls, upgrades and or value added services.
  
• Monitors agreed SLA terms as per the service agreement and report the same on a monthly basis to the Headquarter.

Job Requirements

• Degree holder in Mechanical / Electronic Engineering / Electrical Engineering or equivalent.
• 10 years working experience, of which should have 5 years of management experience.
• Great sense in customer relationship management (CRM).
  
• Strong presentation skill, problem solving skill, analytical skill, communication skill and decision making skill.
• Aggressive, self-motivated and able to work independently.
• Good computer knowledge and literacy.
• Must be flexible to travel in Hong Kong and Macau as per business requirements.