Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by email, telephone, fax, or through a booking system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Responsible for the day-to-day general administration of the organization and supporting the staff team.

 Responsibilities :

• Processes reservations by email, telephone, fax or reservations systems referral
• Processes reservations from the front office, other hotel departments, and travel agents
• Creates and maintains reservation records by date of arrival and alphabetical listing
• Processes cancellations and modifications and promptly relays this information to the front desk
• Prepares expected arrival list for front office use
• Handles daily correspondence. Responds to inquires and makes reservations as needed
• Open and close the availability as and when required of hotel in all the booking channels and booking engine on the hotel website
• Provide general administrative support to staff team

 Requirements :

• Certificate/ Diploma in Hotel Management is preferable
• Minimum 1 year of Reservations Department experience (Prefer but not required)
• Good command of both written and spoken English, Cantonese and Mandarin
• Familiar with MS Office operation including Word, Excel, Chinese word processing

Interested parties please send your FULL RESUME (in MS Word format) with availability, current and expect salary by clicking APPLY NOW.

Information provided by job applicants will be treated in the strictest confidence and used for recruitment purposes only.