Role Purpose:
 
The Post Sale Services team is dedicated to provide our internal and external clients with timely, complete and accurate answers to post sale transactional queries. The role is to ensure thorough completion of post-sale services with Christie’s Standards from auction and payment to final shipping/collection and delivery of client’s property.
 
Key Responsibilities:
• Be a single point of contact for internal and external clients regarding all post sale related issues and enquires from global auction sites across all communication channels
• Ensure that all communication including invoice, shipping quote, settlement statement etc. is sent to buyers and sellers in an accurate, proactive and timely manner
• Handle incoming funds by all methods of payment
• Liaise with Art Transport and Logistic team to ensure smooth coordination of lot release arrangement to clients
• Work closely with overseas and regional offices to assist overseas payment, consolidated shipment and delivery
• Other duties as assigned by Manager
Skills & Experience:
• BA/BS and/or 2-3 years of client facing experience or 3-5 years for PSS Advisor role
• Hospitality, luxury hotel/retail experience preferable
• Ability to work well as a team and promote team effectiveness
• High degree of organization with ability to multi-task, prioritize, and follow up promptly
• Willingness to accept assignments with positive attitude
• Excellent verbal and written presentation skills
• Willing to travel
• Flexible working hours when required, including evening and weekend sale coverage
• Strong knowledge of Excel and Outlook
• Fluency in Cantonese, Mandarin and English