Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Manage service quality to ensure customer satisfaction
• Keep accurate records and document customer service actions and discussions
• Exercise proactive service management to meet and exceed committed service levels, consistently and effectively
• Analyze statistics and compile accurate customer facing monthly reports
• Review and track customer incidents and support existing customers’ business requirements

Requirements:

• Degree holder in information technology or equivalent
• 5-7 years Customer service experience with knowledge of customer service principles and practices
• Knowledge of Data Center or Cloud products and services is an advantage
• Good computer knowledge on MS Office
• Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals
• Advanced troubleshooting, multi-tasking skills and ability to work under pressure
• Independent, attention to details and self-motivated
• Good written and verbal communication skills in Cantonese, English and Mandarin   

Attractive remuneration package and fringe benefit includes 5-day work will be offered to the right candidate. Interested parties, please send your resume stating with current and expected salary to the Human Resources & Administration Department by email: [email protected] oneas1a.com

For more information about us, please visit the corporate website at www.oneas1a.com

All information collected will be kept strictly confidential and for recruitment purpose only.