IT Infrastructure Delivery, Technology

Hang Sang deploys the latest technologies to meet changing customer needs and enhance the Bank's leading and competitive position in the market.

Our professional Information Technology experts are dedicated to developing customer-oriented systems and ensuring that our valuable customers can enjoy a sophisticated range of banking products in the most efficient and convenient way. Our Internet/Mobile Banking and Payment services highlight our development as a major e-player. Innovative and technology-driven online services such as Internet/Mobile banking, Mobile Payment and other wireless financial services allow our customers to manage their wealth with ease any time around the world.

Should you join our IT Infrastructure Delivery function, you will have the opportunity to work closely with our IT teams on client services and helpdesk support. You will also get exposures to the Bank's latest Audio/Video, conferencing and collaboration facilities. Moreover, you will be part of a strong team in a large workplace in IT industry with excellent career prospects and extensive training and learning support. Delivering prompt desktop support, reliable Audio/Video and conferencing/collaboration facilities will be your critical mission. You will contribute to enhancing operational efficiency and increasing the productivity of the user departments.

We are currently seeking a high caliber professional to join our department as Senior IT Infrastructure Delivery Manager, Data Center and Service Management.

Principal responsibilities

• Lead a team to deliver Command Centre Operations which operate IT Technology services and systems on a 24x7x365 basis to ensure that services are delivered as warranted to our customers and internal users.
• Lead a team to manage scheduling & workload Automation which delivers scheduling requirements at the quality and pace warranted by the business, whilst maintaining the integrity of the scheduling environments. They aim to provide the workload automation capabilities to facilitate DevOps and Agile practices both internally and externally, and administer the end-end governance and oversight for all scheduling products.
• Deliver Data Centre & Service Resilience that acts as a custodian for the Data Centre and IT Service resilience risk, and responsible for ensuring the bank's IT resilience capabilities meet business requirements and are fit for purpose.
• Lead a team responsible for deploying base environments and operating the core IT infrastructure platform technology and solutions that run in Data Centres and Operations for the bank.
• Work closely with business and IT stakeholders to design, deliver and operate Data Centres and Operations services that utilise appropriate infrastructure technology solutions such that they are efficient, cost optimal and highly resilient.
• Ensure Service Quality Targets are met for offered Data Centres and Operations services.
• Lead a team to deliver Service Management infrastructure solution to support the operation of Service Management in the bank including Change Management, Problem Management, Incident Management, Service Level Management, Configuration Management, Asset Management and Capacity Management.

Requirements

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.