Our client is a leading cloud-based security company, they are looking for Customer Service Representative to join their family.

Responsibilities

• Answering customer enquiries and complaints by phone and email
• Monitoring Internet traffic for security breaches and denial of service attacks
• Providing status update of recovery progress during and after the incident.

Requirements

• F.5 or Diploma or equivalent
• 1-2 years customer service experience
• Good in English, Mandarin and Cantonese communication skills.
• Minimal Technical Knowledge about DDoS attacks and/ or Network Fundamentals would be an advantage.
• Positive attitude, cheerful manner, self-motivated and result-oriented
• High adaptability to dynamic working environment.