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Deputy Head of Information System (Top-tier Law Firm)

IT Consulting Solutions Limited

  • Company Industries:Information Technology

Job Information

  • Post Date:2019-02-20
  • Career Level:Senior
  • Location:Central
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Manager  IT Project Management / Team Lead  IT Management  

Job Description

We are looking for a Deputy Head of Information Systems for our client, a full service first-tier law firm. The successful candidate will work with the line managers and reporting directly to the CIO to deliver quality IT service to the company.

 Job Responsibilities:

  • Take day-to-day escalation from the line mangers for issues;
  • Engage with the project teams and third-line teams as needed to deliver new services and enhancement to the firm;
  • Work on the annual IS budgets;
  • Ensure that daily, weekly, and monthly tasks are conducted as required;
  • Run the problem managements processes and the change management process
  • Produce weekly KPIs for presentation to the CIO to assess the service delivery efforts and identify areas for improvement
  • Help resolve issue as they arise by taking an incident and problem management approach
  • Enhance service across the teams including IT training services, team knowledge including standard responses to issues raised by users, ticketing system etc

  Job Requirements

  • Degree holder in Computer Science or other related discipline;
  • At least 10 years of relevant experience
  • Strong communication skills
  • High-level knowledge of IT back-end systems
  • Good knowledge for Microsoft back office systems and desktops

  • Ability to guide troubleshoot effort across teams and with suppliers to ensure rapid problem resolution

  • Strong English speaking and writing skills

Company Info

The ITCS Group (www.itcs-group.com, EA Licence Number: 69524) is a management consulting, technology services and IT outsourcing company. We provide customized consulting solutions, IT resourcing, project management and off/on-shore application development services across the Asia Pacific region.

Strategically located in Hong Kong, Tokyo and Singapore, we deliver services to Global Corporations, Fortune 500 companies and growing organizations. We work across key vertical markets that include Finance & Banking, Insurance, Legal and Communications & Technology where we collaborate with our clients to lower costs, improve efficiencies, reduce risk and bring about competitive advantage.

We are currently looking for bright, energetic and professional people to join our team!

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