Our client is an international company and they are financial service provider, now seeking for candidates to join their customer service teams.

Responsibilities:

• Handle agent / IFA / Broker / Customer inbound call enquiries and complaints regarding all activities in insurance policy operation process such as underwriting, policy admin and claims
• Report problems, potential crisis and complaint to supervisor for service improvement
• Provide advice to Customer Service Representatives on handling customer enquiries

Requirements:

• Minimum 1-2 year relevant experience in Customer Service/ Call Center
• Strong problem solving skill and results oriented
• Good command of both written and spoken English and Chinese
• Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
• Responsible, well-organized and attentive to details

*Interested parties, please click on below button “Apply Now”. For a confidential discussion, please contact JaneLee at +852 2544 5628 / 5448 6460