Senior Manager - Quality Enhancement
Hong Kong Broadband Network Limited
- Company Industries：Information Technology
Job Information
- Post Date：2019-02-22
- Career Level：Senior
- Location：Kwai Hing
- Yr(s) of Exp：10 years
- Qualification：Degree
- Salary：Salary negotiable
- Employment Type：Full Time, Permanent
- Job Function：Business Consultancy General Management Sales - Sales Management
Job Description
You will create impact via…
- Lead the team in both Hong Kong and Guangzhou to implement the company’s service quality directions and objectives
- Drive changes to HKBN Quality Management team from reactive Quality Control to proactive Quality Enhancement for customer services and client facing departments
- Work closely with different departments to improve the overall customer experience
- Uplift service quality and product knowledge of HKBN by regulating and formulating quality management policy and guidelines, designing programmes and campaigns to improve customer experience throughout their purchasing journey
- Plan, develop and lead high level trainings for customer services and client facing departments to professionalize presentation and selling skills as well as transforming selling attitude from hard selling to skilful and soft selling
- Evaluate the effectiveness of various customer experience enhancement projects, make recommendations for improvement and implement approved initiatives to ensure enhanced performance in all customer touch points
- Lead the team to acquire worldwide recognised certification on Quality Management, e.g.: ISO 9000 and 9001
The following attributes will be valued…
- Degree holder in any discipline with at least 10 years of relevant experience in servicing industry in which of minimum 5 years in supervisory level
- Knowledge in telecommunications industry is a plus
- Excellent leadership, communication and interpersonal skills with customer-focused mindset
- Strong multi-tasking, organizational and project management skills
- Good command of spoken and written English and Chinese
- Proven track record in making a different and enhancing the quality management approaches
- Qualifications in related discipline of Quality Management is preferable
- Candidates who have working experience in Telecommunication industry is highly perferred
- Candidates with experience working in a company with mass residential customers is a big advantage
Interested parties, please click "Apply Now" to submit your application.
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Company Info
Headquartered in Hong Kong, with operations spanning across Hong Kong, Singapore, Malaysia, mainland China and Macau, HKBN Group is a leading integrated telecommunications and technology services provider. Through three core brands, Hong Kong Broadband Network, HKBN Enterprise Solutions and JOS, the Group offers a comprehensive range of premier one-stop Information and Communications Technology (ICT) solutions to both the enterprise and residential markets, including broadband, data connectivity, managed Wi-Fi, mobile, voice communications, integrated cloud solutions, data centre facilities, business continuity, information security, system integration and OTT entertainment.
At HKBN, we are a diverse group of Talents who share a common belief that businesses should play a more significant role in making society better. Wherever we operate, this common thread links us to embrace “Make our Home a Better Place to Live” as HKBN’s core purpose.
Setting us apart, HKBN is managed by Co-Owners (majority of our supervisory-and-above-level Talents) who have invested their own savings to buy the shares of HKBN Ltd. Through this unique dynamic of accountability and interest alignment, we’re motivated to scale new heights for customers every day. In addition, HKBN also takes great pride in developing our Talents into a competitive advantage.
HKBN Group is part of HKBN Ltd., which is listed on the Main Board of The Stock Exchange of Hong Kong Limited (SEHK Stock Code: 1310).
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