Head of Customer Services (Securities & Banking)
RecruitFirst Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2019-02-22
- Career Level:Middle
- Location:Not Specified
- Yr(s) of Exp:5 years
- Qualification:Degree
- Salary:HK$35,000 - 45,000 /month (negotiable)
- Employment Type:Full Time, Permanent
- Job Function:Equities / Capital Markets Customer Service - Manager Account Servicing
Job Description
Our client, a leading Securities & Banking Financial Institution is seeking for an experienced Head of Customer Service to lead their team.
Job Description
- Oversee a team of customer service officers
- Manage client account opening processes, including AML and KYC checks
- Manage periodic client due diligence reviews
- Handle enquiries, emails concerning account information, fund-in/out, trading systems
- Develop and maintain good relationship with clients
- Manage escalated complaint cases
- Liaise with internal and external parties for thorough investigation customer's request
- To support the implementation of FATCA requirements
Job Requirements
- Possess a degree in any discipline
- 4 to 6 year’s relevant experience in financial institution
- 2 years' managerial experience is advantageous
- SFC Type 1 Licensed Holder is preferred
- Proficient in written and spoken English, Cantonese & Mandarin
Company Info
RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Information & Telecommunication sectors.
Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.
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