Customer Service Supervisor (Call Centre)
Make The Right Call
- Company Industries：Advertising/Public Relations/Marketing Services
Job Information
- Post Date：2019-02-22
- Career Level：Middle
- Location：Sheung Wan
- Yr(s) of Exp：2 years
- Qualification：Degree
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Call Centre Customer Service - Supervisor/Officer
Job Description
- Carry out call monitoring to ensure the quality and procedure are in line with the requirements of respective campaigns
- Monitoring the service and operational of call centre agents thru channels such as live chats, telephone and emails
- Assist in managing the core projects includes, coaching, monitoring, administration, ongoing training, floor supervision, providing resolution to Agents, Manager and Management
- To manage, plan and leverage resources in order to meet all SLAs
- Responsible for recruitment functions, assisting in training and staff development.
- Build strong partnership within company to ensure smooth operations, support on budget planning and special projects.
- Develop and standardize call centre operational procedures
Requirements:
- Excellent customer service mindset, result-oriented and with passion to achieve success
- 2 years relevant experience in a Senior or Supervisor position
- With relevant experience in managing or supervising a team of more than 10 Customer Service Officers
- Detail-oriented and well-organized with good analytical skills
- Team player with strong communication and interpersonal skills
- Energetic, flexible and able to work under pressure
- Good command of spoken English and Cantonese, and written English and Traditional Chinese
- Flexibility in shift duty arrangement
- Good use of computer knowledge especially in Excel & Power Point
We offer:
- Attractive basic salary with performance bonus
- Comprehensive training with pay
- Marriage leave
- Maternity leave
- Paternity leave
- Career development opportunities
- Medical coverage
- Quarterly Fun Day Programs
- Annual Staff Recognition Program
- Flexible working hours
Make The Right Call is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.
Get to know us at www.maketherightcall.com
Company Info
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call centre is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
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