Customer Services Manager
Aramex Hong Kong Limited
- Company Industries：Freight Forwarding/Delivery/Shipping
Job Information
- Post Date：2019-02-22
- Career Level：Middle
- Location：Tsing Yi
- Yr(s) of Exp：10 years
- Qualification：Degree
- Salary：Salary negotiable
- Employment Type：Full Time, Permanent
- Others：Full Time, Permanent
- Job Function：Call Centre Customer Service - Manager Others
Job Description
Accountabilities
- Ensure high customer satisfaction level to retain customers
- Provide solutions and initiative to improve customer experience
- Analyze sources of service failures, identify probable root causes and recommend solutions
- Monitor and report current market trends, competition, share and development to management and other stakeholders
- Assess and evaluate team members’ performance and set their development plans
- Prepare and consolidate regular reports for management review
- Ad hoc projects as assigned
Job Requirements
- Degree holder or above in related disciplines
- Minimum 10 years' working experience in customer services or call center
- Knowledge of MS Office applications and Chinese word processing
- Good command of verbal and written English and Chinese, including Mandarin
- Intimate knowledge of customer needs and ability to provide solutions
- Excellent analytical skills, interpersonal skills and communication skills
- Good telephone manner, mature and independent
- Immediate available is highly preferred
We offer fringe benefits and medical insurance. Interested parties please send your detailed resume with last & expected salary and availability date to Human Resources Department by clicking "Apply Now".
To explore more Aramex, please visit us at aramex.com.
Personal data collected will be used for recruitment related purposes only.
Company Info
Aramex is a global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX. Today, Aramex employs more than 18,000 people in over 567 locations across 66 countries, and has a strong alliance network providing worldwide presence.
We are committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of race, ethnicity, nationality, religion, gender, relationship status, sexual orientation, age, parental status, disability or health.
We are looking for high caliber candidates.
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