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Business Support & Customer Service Manager

Cosway (HK) Limited

  • Company Industries:Wholesale / Retail

Job Information

  • Post Date:2019-02-22
  • Career Level:Senior
  • Location:Tsim Sha Tsui
  • Yr(s) of Exp:5 years
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Business Development  Customer Service - Manager  Account Servicing  

Job Description

Responsibilities: 

  • Lead a small team to provide quality services to customers and business partners and enhance customer’s experiences at retail stores & Experience Centre
  • Monitor and analyze member’s progression and advise on potential improvements in order to achieve growth in members and enhance retention
  • Promote business development, product selling & consumption, leadership development and retention by implementation of CRM
  • Build solid relationship with core leaders via various channels including events, incentive trips, special recognitions, etc

 

 Requirements:

  •  Bachelor’s Degree in Business, Communications or related disciplines
  • 5 years of Customer Service experience at managerial level in FMCG / MLM / Retail field is a plus
  • Excellent communication and customer service skills; ability to maintain a professional demeanor and interact effectively at all levels
  • Strong analytical, organizational, planning and problem solving skills
  • Excellent written and verbal communication skills in English, Cantonese and preferable Mandarin
  • Proficiency in MS Excel and Word

Attractive remuneration package together with a wide range of fringe benefits including 5-day week, overtime allowance and medical coverage will be offered. Interested applicant please send your resume with current and expected salary.

Company Info

Cosway was established in 1979 in Malaysia and is a well known brand with operations in several countries.  It is specialised in high quality products under own brands in health supplements, water filters, personal care, skin care, household, food & beverage and others.  Cosway first sets foot in HK in 2006 with the opening of its first store and as of today, has over 20+ retail stores in HK and Macau.  With the opening of Experience Centre recently in Tsim Sha Tsui, Cosway will continue to grow and further enhance its brand and gain market share.

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