Customer Service Specialist
Kering Asia Pacific Limited
- Company Industries:Others
Job Information
- Post Date:2019-02-22
- Career Level:Entry Level
- Location:Kwai Tsing Area
- Yr(s) of Exp:2 years
- Qualification:Degree
- Salary:Salary negotiable
- Employment Type:Full Time
- Job Function:Customer Service - Supervisor/Officer Supply Chain Channel / Distribution
Job Description
Summary
A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watchmaking: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Christopher Kane, Tomas Maier, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear.By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.” In 2017, Kering had nearly 29,000 employees and pro forma revenue of €10.823 billion.
Job Description
How you will contribute
Internal Communication
- Communicate among internal parties for any Logistics & Customs request
- Follow up on exceptional case, such as Customs enquires, discrepancies, wrong delivery, service complaints
- Provide reports and analysis to the Management such as Operations review, KPI Report… etc
- Monthly stock reconciliation checking with Brands Inventory Control
- Ad hoc project support and coordination
Cost Control
- Co-ordinate with Freight Forwarder on the Cargo receiving schedule, Delivery Quality and Lead-time
- Invoice Checking and verification
Import & Export Documentation
- Responsible for the on-time Customs declaration in Hong Kong and Macau
- Perform Import & Export Declaration in Hong Kong Trade-link system
- Coordinate with Freight Forwarder, Service Provider, Brands and Operations team to prepare all related License such as CITES for Import and Export
- Prepare shipping documents such as Invoice & Packing list
Supplier’s Management
- Conduct improvement project with service providers
Who you are
- Degree holder
- 2 or more year’s experience in Logistics / Retail / Luxury industry and experience in Customs / Shipping / CITES Application / Account Management is preferred
- Familiar with shipping documents and logistic processes in China, Hong Kong, Macau and Overseas
- Knowledge on Warehousing/ Distribution/ Inventory Management / Import & Export Operations
- Excellent communication and interpersonal skills
- Highly independent and well organized, ability to work under pressure
- Excellent service manner, project management and problem-solving skills
- Good command of spoken and written English, Cantonese and Mandarin
- Strong in MS Word, Excel, PowerPoint and Project
- Office location will be moved to Quarry Bay
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2019-02-15
Schedule
Full time
Organization
Kering Asia Pacific LimitedCompany Info
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