Job Responsibilities:

• Local operational responsibility for the respective Key Account
• Develop specific local account operational strategy (e.g. project forecast) and action plan for operation excellence
• Develop and expand account relationship
• Technical guidance of local Key Account Team
• Supervision of processes regarding the respective key account
• Record and document Key Account related operational information (e.g. project status, project delivery rate [on time / delay rate], team work load situation etc.) and report to operational head regularly
• Conduct research of customer‘s satisfaction (e.g. client survey).
• Responsibility on optimization of services and processes taking customer‘s requirements into consideration
• Ensure documentation and follow up of the implementation of Key Account business processes such as project flow, sample arrangement
• Apply the Escalation Management scheme (set up by the Key Account Manager or Operational head) if necessary

Job Requirements:

• Minimum 4 years’ experience in quality control / assurance or related industry, with 2 years in managerial role
• University graduate in Marketing, Business, Science or Engineering disciplines
• Quality assurance experience in European market is preferable
• Good command of English, Cantonese and Mandarin
• Ability to understand and analyze customer needs
• Self-motivated, responsible, patient, customer-oriented and detail-oriented
• Good team player with strong communication and presentation skills
• Good project management, execution and process improvement skills

All information received will be kept in strict confidence and used for employment purpose only. Applicants who are not invited for interview within 5 weeks may assume their applications unsuccessful and their data will be retained for 6 months for other suitable vacancies in our organization.