Customer Services Officer
The Shanghai Commercial & Savings Bank, Ltd.
- Company Industries:Banking
Job Information
- Post Date:2019-02-27
- Career Level:Entry Level
- Location:Tsim Sha Tsui
- Yr(s) of Exp:2 years
- Qualification:Non-Degree Tertiary
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Others:Full Time, Permanent
- Job Function:Dealing & Trading Customer Service - Supervisor/Officer Others
Job Description
Job Purpose
- Responsible for document checking and processing of import and export bills including financing and collection
Principal responsibilities
- Responsible for the provision of excellent trade services to customers through efficient execution of transactions, including but not limited to checking and handling of L/C, remittance, export and import documentations
- Provide trade solutions and resolve discrepancies in documents/application with customers and related parties
- Maintain cordial relationship with customers and identify potential financial needs
- Assist in monitoring day-to-day trade processing quality, managing transactions workflow, handling customer enquiries and assisting team members to meet service pledge
- Execute all operational and control guidelines/procedures with full AML and compliance.
Requirements
- Associate Degree / Higher Diploma or above
- Minimum 2 years’ bills operation experience, preferably in bills checker’s role
- Good knowledge of Trade and/or Receivables Finance
- Good team player and communication and analytical skills, with self-motivation and ability to work under pressure
- Proficiency in both English and Chinese, fluency in Putonghua an advantage
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- Proficient in MS Office
- Willing to accept rotational assignments when required.
Interested parties click "APPLY NOW" to submit your application.
Personal data collected will be used for recruitment purpose only.
Company Info
Established in 1915, The Shanghai Commercial & Savings Bank, Ltd, is one of the best performance banks in Taiwan, and was ranked by “The Asian Banker” as the top one in Taiwan of the Asian Banker 300 - Strongest Bank in 2006. We would like to warmly welcome local talent to join our Hong Kong office.
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