Responsibilities:

• Take lead on IT Operations, IT Service desk and Deskside support
• Provide IT service based by defining and following Service Level and Operation Level
• Responsible for IT infrastructure management and architect
• Act as a project leader in implementing O365
• Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
• Offers innovative solutions that meet clients needs while remaining cost effective
• Manages projects by creating timelines, adhering to budgets, and assigning staff members
• Maintains relationships with technology, software, and security vendors
• Manages and assesses the performance of staff members who specialise in support and installation
• Maintains familiarity with current and upcoming IT equipment, services, and other developments
• Coordinates troubleshooting, support, and service for equipment and networks when necessary
• Upholds a sense of customer service and measures client satisfaction
• Attends industry events and trade exhibitions to learn about cutting edge product releases and news

 Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related disciplines
• At least 10 years' relevant working experience as team lead in IT Infrastructure & Operations, IT Service Desk or Deskside support
• Regional exposure will be an advantage
• Sound experience in project governance implementation, change management and vendor management
• A good team player with analytical & problem-solving skills, self-motivation, positive attitude, fast-learning, energetic, able to perform in challenging environment and good interpersonal skills
• Good interpersonal skills and excellent verbal and written communication, in both English and Chinese

We provide generous compensation and fringe benefits to the right candidate. Please send your resume with salary expected to The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK or by e-mail: hr @ nanfung.com (We are an equal opportunity employer. All applications will be treated in strict confidence and only be used for selection purpose.)

“Nan Fung Group” and “the Group” mean Nan Fung International Holdings Limited and its subsidiaries.