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Senior Service Administrative Officer

Acer Computer (Far East) Limited

  • Company Industries:Information Technology

Job Information

  • Post Date:2019-03-08
  • Career Level:Middle
  • Location:Ngau Tau Kok
  • Yr(s) of Exp:3 years
  • Qualification:Non-Degree Tertiary
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:Administration / Operation Manager  Customer Service - Supervisor/Officer  General Management  

Job Description

Job Duties

 

 Ensure smooth aftersales service operations including warranty, repair, hotline service and accessory sales etc. through:

 Provide necessary support to service partners for aftersales service function including:

  • Monitor pending jobs at daily basis;

  • Checking reasons for long pending jobs and provide solutions and follow up to  

    ensure job completed within target TAT;    

  • Process spare parts ordering and provide logistics support;

  • Maintain updated warranty information and download function for service partners;

  • Support enquiries from service partners;

  • Provide ad-hoc solutions and follow up for complex cases;

  • Coordinate and update service related information immediately when necessary

  • Returned parts/ service goods coordination

  • Data entry and coordination for customer records

  • DOA goods coordination, report and other documentation for service team

  • Periodical stock take for warehouse in office

  • Other Ad-hoc duties assigned

  

Requirements

  •  Higher Diploma or above
  • 3-years or above related working experience

  • Good communication and interpersonal skills, fluency in Chinese and English

  • Strong sense of responsibility and willing to learn

  • Organized with good problem solving skill and able to multi-task

  • Strong commitment to quality customer service and sensitive to customer needs

  • Competent computer skills including MS office, English and Chinese Word processing skills

  • Candidates with less experience will be considered as Service Support Officer

Immediately available highly preferred

  

<All information collected are strictly used for recruitment purposes and kept confidential.>

 

Company Info

We are the international IT Company specially in Computers and smart handheld products are looking for the people who have the drive and ambition to become part of a dynamic team of computer professions.

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