Senior Service Administrative Officer
Acer Computer (Far East) Limited
- Company Industries:Information Technology
Job Information
- Post Date:2019-03-08
- Career Level:Middle
- Location:Ngau Tau Kok
- Yr(s) of Exp:3 years
- Qualification:Non-Degree Tertiary
- Salary:Salary negotiable
- Employment Type:Full Time
- Job Function:Administration / Operation Manager Customer Service - Supervisor/Officer General Management
Job Description
Job Duties
Ensure smooth aftersales service operations including warranty, repair, hotline service and accessory sales etc. through:
Provide necessary support to service partners for aftersales service function including:
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Monitor pending jobs at daily basis;
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Checking reasons for long pending jobs and provide solutions and follow up to
ensure job completed within target TAT;
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Process spare parts ordering and provide logistics support;
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Maintain updated warranty information and download function for service partners;
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Support enquiries from service partners;
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Provide ad-hoc solutions and follow up for complex cases;
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Coordinate and update service related information immediately when necessary
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Returned parts/ service goods coordination
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Data entry and coordination for customer records
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DOA goods coordination, report and other documentation for service team
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Periodical stock take for warehouse in office
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Other Ad-hoc duties assigned
Requirements
- Higher Diploma or above
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3-years or above related working experience
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Good communication and interpersonal skills, fluency in Chinese and English
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Strong sense of responsibility and willing to learn
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Organized with good problem solving skill and able to multi-task
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Strong commitment to quality customer service and sensitive to customer needs
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Competent computer skills including MS office, English and Chinese Word processing skills
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Candidates with less experience will be considered as Service Support Officer
Immediately available highly preferred
<All information collected are strictly used for recruitment purposes and kept confidential.>
Company Info
We are the international IT Company specially in Computers and smart handheld products are looking for the people who have the drive and ambition to become part of a dynamic team of computer professions.
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