Job Responsibilities

• Assist the team to prepare Service Reports
• Allocate new job number from job book and raise a new job file
• Receive and copy Advice Notes, Time Sheets and Expense Claims upon the completion of each job
• Copy the invoice, service report, advice notes and receipts and send all originals to customer ensuring all approved reports are scanned and saved on database
• File and Archive of completed service job files
• Log new jobs onto the computer system: Job Book, Job File and Service Planner Spreadsheet
• Prepare the Sales Order for Service work after approval granted
• Follow up a Service Attendance by issuing Service Reports and Certification to the customer as instructed
• Raise the Sales Invoice for Service work after approval granted
• Close out work in progress upon issue of the Sales Invoice
• Liaise with customers in order to identify and resolve reasons for pending payment
• Maintain the company vehicle log books
• Maintain the holiday wall chart
• Arrange Engineer travel schedule as assigned
• To ensure coverage in the absence of the teammate
• Other duties as may be assigned

Job Requirements

• Tertiary Education or can be substituted by demonstration of sufficient relevant experience
• Minimum 1 year experience working in a similar position or operation role
• Effective communicator with good command of written and spoken English, Chinese and Mandarin
• Computer literate with particular emphasis on MS Office and email applications
• Good interpersonal skills and well-organised

We offer competitive remuneration package, 5 days work, medical and dental benefits, life insurance, performance bonus, education and training sponsorship, birthday leave, and 10% employer MPF contribution.