As Verizon’s media unit, our brands like Yahoo, TechCrunch and HuffPost help people stay informed and entertained, communicate and transact, while creating new ways for advertisers and partners to connect. With technologies like XR, AI, machine-learning, and 5G, we’re transforming media for tomorrow, too. We're creators and coders, dreamers and doers creating what's next in content, advertising and technology. 

A little about us:

Verizon Media's Global Service Desk provides world-class customer service to employees when delivering end-to-end support for all technologies including hardware, software, networking, mobile devices, and A/V. Even before an employee’s day one, the Global Service Desk is the friendly face of IT, playing a pivotal role within the company. The team supports a mixed environment of Windows, Mac, VMs, and Linux/Fedora. We are a fast-paced team, committed to providing excellent customer experiences and delivering innovative solutions to technology problems both big and small. 

Primary Responsibilities:

• Support your colleagues across Verizon Media to solve their technical problems, build relationships, and make their day – across a variety of platforms: Mac, Windows, A/V, mobile, and networking environment.
• Troubleshoot technical issues through a variety of communication methods: live chat, phone and email, walkup desk or visit user desk.
• Executes large, inter-department projects and proposes solutions to issues within the department.
• Provides hand & eyes support for IDF & MDF.
• Liaise with other tech teams for any dependent requests with IT.
• Will be responsible for auditing IT hardware inventory and manage the stock levels for day to day use.
• Works with HR on onboarding / Offboarding, conducts newhire orientation, brownbag sessions.
  
   

Preferred Qualifications:

• Must be fluent in both Cantonese & English (Mandarin is a bonus)
• Bachelor’s degree or equivalent experience.
• Great people skills are without question – be driven to solve people’s problems and make their day.
• Strong communication skills, both written and verbal.
• Willingness to learn and improve, both yourself and your surroundings.
• Mac and Windows troubleshooting experience.
• Familiarity with complementary technologies: AD, basic networking, mobile devices, printers.