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Account Support Consultant

E.C. Fix Technology Limited

  • Company Industries:Electronics/Electrical Equipment

Job Information

  • Post Date:2019-03-01
  • Career Level:Entry Level
  • Location:Quarry Bay
  • Yr(s) of Exp:1 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Others:Full Time, Permanent
  • Job Function:Others  

Job Description

 

Our client, is looking for calibre to join the team in providing high quality services.

 

Responsibility:

  • Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
  • Participate in Customer Expectation management as part of escalation process.
  • Build relationship with management in assigned accounts.
  • Sets expectations with customers based on defined parameters.

 

Requirements:

  •   Bachelor's degree with 1-2 years working experience in related fields desired.
  •  Basic knowledge of company products and services offerings.
  • Communicate effectively to technical level and first-level management within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
  • Conceptual understanding of IT environments

 

 

***** Please provide your expected salary in your CV for reference *****

 

Interested party, please send your details resume with current and expected salary to our Human Resources Department by Email with MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

   

+++More Job opportunities? Visit our website: +++

  

https://www.ecfix.com/career/

 

Company Info

E.C.Fix Technology Limited 

One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repair and support services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offer a variety of Recruitment/Secondment Services designed to satisfy the Employee’s career and the Employer’s needs.We draw upon our experience in the IT industry as well as our network in both Hong Kong and China, in order to provide you with appropriate careers.

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