FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

FWD is the insurance business of investment group, Pacific Century Group. The life insurance and general insurance operating entities have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited has been affirmed ‘A3’ by Moody's and ‘A’ by Fitch, FWD General Insurance Company Limited has also received ‘A’ rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 534,000 customers with over 730 staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job

• Managing Fraud and market (sales) conduct risks across FWD HK and Macau;
• Conducting fraud and misconduct investigations, which may originate from customer / non-customer complaints, internal channels, regulators and / or law enforcement agencies;
• Reporting findings, recommendation and preparing submissions for disciplinary reviews;
• Prepare / review letters and other correspondences to regulators and / or law enforcement agencies;
• Identifying irregular trends and provide commensurate advice to strengthen internal controls and / or improve operating procedures;
• Identifying potential and existing fraud and market (sales) conduct risks through investigations;
• Prepare management returns and reports;
• Assisting in other risk management related initiatives as directed.

The Person

• Bachelor Degree;
• 7 years' experience in investigation / distribution compliance / customer service / agency administration within the insurance industry;
• Able to work under stress and tight timeline;
• Familiar with insurance industry’s practice and rules and regulations;
• Extensive knowledge on collection, preservation and weighing of evidence for investigation;
• Experience in handling local regulatory bodies and law enforcement enquiries;
• Ability to run formal disciplinary interview with agent / staff independently;
• Qualifications such as CFE, CPA and IIQE are recommended but not a must;
• Good English and Chinese communications skills, both oral and written. Mandarin speaking is an advantage.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.