KEY RESPONSIBILITIES:

• Ability to perform problem analysis and recommend solutions not necessarily covered by standard operating procedures.
• To Provide Tier 1 and Tier 2 support for desktops, laptops, Windows servers, printers, LAN/WAN networking.
• Monitor, install, troubleshoot, and upgrade desktop and laptop based solutions.  
• Provide support for Office365, Antivirus, Active Directory Management and Backup Operation.
• Ability to continuingly improve the Help Desk and other day-to-day processes.
• Ability to work within a team.
• Create and update documentation as changes are made.
• Ability to communicate effectively.
• Ability to seek out, manage and work with vendors.
• Supervise local IT support of remote site.

JOB QUALIFICATIONS & REQUIREMENTS:

Technical:

• At least 2 years’ experience of IT Help Desk with focus on desktop and laptop environments.
• CCNA, MCSA, MCITP, ITIL certificate is preferable.
• Experience with server and network security in an enterprise environment.
• Experience with support of AD, TCP/IP, DNS and DHCP services.
• Experience with support of Hyper-V, SQL Server, Terminal Server and Backup Exec.

Non-Technical:

• Requires excellent communication skills.
• Requires a strong customer service orientation.
• Requires strong vendor management experience.
• Requires project management experience.
• Must adhere to all standard operating procedures.
• May require some travel providing support extension to other offices.
• Must be able to effectively operate as a member of a cross-functional Global team.

Desired:

• Requires a Bachelors degree in Computer Science or equivalent experience.
• Experience with supporting sourcing organizations.

We offer attractive remuneration and fringe benefits to the right candidates. Interested parties please send full resume with expected salary and availability via "APPLY NOW" button.

La Halle Buying Office Limited is a buying office of Vivarte Group.

For more information about Vivarte Group, please visit our website at http://www.vivarte.com/ 

Applicants are not be invited for interview within 8 weeks may consider their applications unsuccessful. Data collected will be used for recruitment purpose only and will be discard 3 months from date of this advertisement posted.