Responsibilities:

• Work with the account management team to execute sales opportunities and assist in the promotion of eBroker Wealth Management Solution, eBroker Order Management Solution and eBroker Global Backoffice Solution
• Focus on delighting our clients through proactive service management initiatives demonstrating a thorough knowledge of client needs
• Establish and maintain a trusted advisor role to our clients
• Meet with clients to review all ongoing business, technical projects, service issues, and maintain and drive mutually agreed project plans and issues lists

• Involve in system implementation, perform capacity planning through regular reviews of bandwidth reports and system capacity reports
• Provide customer feedback to internal groups on service expectations and service performance
• Maintain awareness of industry and regulatory directions and work with clients to implement required changes
• Act as client escalation point for all issues impacting technical services ensuring the proper actions are in place

Requirements:

• Degree graduate in IT related discipline
• Experience in implementing and supporting project with solid experience in user management
• Strong people management skill and good knowledge of all technical aspect in a project cycle
• Have a positive can do attitude championing client services and technology
• Knowledge in banking/brokerage system and scripting language like Tcl, JScript and Python is an advantage
• Familiar with MS Office, Outlook, Visio and MS project
• Mature, confident, presentable, good team spirit and willing to take up challenges
• Good time management, can work independently and able to work under pressure
• Strong communication skills in English, Cantonese and Mandarin

We offer competitive base salary, attractive performance based bonus and other benefits to the right candidate.  For application, please email your detailed resume and expected salary to us.

 All applications will be treated in strict confidence and will be handled by authorized personnel only.  Information provided will be used for the purpose of employment application to eBroker Systems Limited and will be destroyed within 6 months from the date of receipt.