We are currently seeking a Desktop Administrator to join our team in the Information Technology Division at the Corporate Office in Hong Kong.

The Desktop Administrator is responsible to provide end user computing support for Shangri-La Headquarter office in Hong Kong.

Key Responsibilities

• Provide technical support of the IT infrastructure in the SLIM Hong Kong office.
• Support on end user computing (Anti-Virus, security patch update, OS upgrade, software version upgrade)
• Evaluate and recommend new technologies in office automation and end user computing software.
• Work with vendor to provide computer hardware maintenance support
• Active Directory administration
• Email administration
• Support of video conferencing and AV facilities in meeting rooms
• Technical support on mobile devices and remote VPN access
• Provide help desk support including users who are working on the road
• Software licenses and hardware inventory management
• Perform duties and special projects as assigned by the supervisor or senior management

Experiences and skills required

• University degree in the field of Information Technology preferred.
• 3 to 5 years direct work experience in an end user computing support.
• Ideally the candidate should be certified as a Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST) or other relevant course.
• Expert knowledge in Microsoft Windows Operating System and PC applications.
• Knowledge of workings, configuration of Android and iOS Devices
• Familiarity with managing mobility devices (Apple iOS & Samsung Android), Mac OS preferred but not required
• Strong problem solving skills.
• Attention to details, efficient in follow-throughs.
• Ability to communicate with all levels of management and outside parties in a non-technical language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Experienced in providing simple user training
• Fluency in written and oral English as well as Cantonese is essential.