ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Act as after sales specialist providing the best customer experience for after sales services meeting customer expectations
- Manage the complete repair process for both customer products and company stocks to provide the best resolutions and lead time according to company policy for each service request in a multi-product category environment through ticket management, shipment handling, inventory accuracy management
- Being in-charge and work very closely with stores, repair centers, logistics and warehouse to ensure the most efficient process flow
- Manage spare part order and inventory to ensure effective supply for repair needs
- Provide product care to maintain and restore the highest quality of stock merchandise
- Maintain and provide prompt feedback to related service orders in after sales systems to meet company’s expectation and SLAs
- Liaise with stores, vendors, headquarters, departments and different parties to investigate and resolve of incoming / escalated customer service requests, complaints related to product quality, after-sales, customer service in order to attain highest customer satisfaction
- Prepare reports for management review regularly
- Assist ad hoc projects and assignments
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REQUIREMENTS:
- Bachelor degree
- Minimum 2years of working experience in customer service or after sales, preferably in luxury, hospitality and/or service industry
- Customer oriented with effective communication skills and interest in After Sales Service
- Strong problem solving skills and able to work under pressure and independently
- Flexible and competent to work in a fast-paced and dynamic environment
- Strong attention to details and accuracy
- Attentive to details and excellent team player with pleasant personality
- Proficiency in speaking and written English and Chinese (Cantonese and Mandarin)
- Good PC skills in MS Office and Chinese Word processing
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Interested parties please send your cover letter and full resume, stating your availability, latest and expected salaries by clicking the APPLY NOW button.
Data collected will be for recruitment purpose only.
Founded in Florence in 1921, Gucci is one of the world’s leading luxury fashion brands. We are now inviting you to join us as:
