Customer Service Manager - Forwarder/Logistics (5 Days Work)
T & C Personnel Consultants Limited
- Company Industries:Chemical / Plastic / Paper / Petrochemical
Job Information
- Post Date:2019-03-12
- Career Level:Senior
- Location:Kwai Fong
- Yr(s) of Exp:8 years
- Qualification:Degree
- Salary:HK$35,000 - 45,000 /month
- Employment Type:Full Time, Permanent
- Job Function:Customer Service - Manager Shipping
Job Description
- Degree in Transportation, Logistics or Shipping related discipline
- 8 years’ solid experience in customer support / key account management in freight forwarder or logistics
- Familiar with Asia, Europe and South America’s market (Ocean 80% + Air 20%)
- Possess core competences including leadership, managing change, target and result focus, and team steering
- Fluent spoken and written in English, Cantonese & Putonghua
- Immediately available
- Understand customers’ need and provide solutions accordingly for Key Customer’s Accounts
- Maintain service quality by continuously improve working outputs
- Work closely with Sales & Operations Team to ensure customer’s requirements are fulfilled
- Actively participate in existing / new projects / business developments in all aspects
- Regular review meetings with both internal and external customers
- Lead the Customer Service Team (8 members), professionally interacts with customers, building strong relationships across various levels
- Perform any special duties or projects assigned by the management timely, efficiently and effectively
- Salary: 38-40K
- Benefit: 5 days work, 13 months, bank holiday, 14 days annual leave, medical (including spouse & dependent) & MPF
Company Info
T & C Personnel Consultants Limited is one of the most reputable and well-established Employment Agency in Hong Kong. After more than (28) years of operations, we have built up a substantial database of both candidates and clients. We sincerely aim at providing a quality and professional human resources service for our valuable clients.
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